Question 1

How much notice should I give to cancel or reschedule?

Accepted Answer

If you need to cancel or reschedule, please notify us by WhatsApp or phone as far as possible at least one working day (24 hours) in advance, so the appointment time may be offered to another patient.

Question 2

Which areas does Cordial Physiotherapy serve?

Accepted Answer

Cordial Physiotherapy is located at Flat D, 16/F, Nathan Tower, 518-520 Nathan Road, Yau Ma Tei, Kowloon. The clinic is convenient for patients looking for physiotherapy near Yau Ma Tei, Mong Kok, Jordan and Tsim Sha Tsui.

Question 3

Why might patients choose Cordial Physiotherapy?

Accepted Answer

Patients may consider Cordial Physiotherapy because it is led by a Hong Kong registered physiotherapist and registered nurse, uses assessment-led treatment planning, explains pain and movement findings clearly, and may combine physiotherapy, rehabilitation exercise, acupuncture, manual therapy and therapeutic devices when clinically appropriate.

Question 4

What conditions can physiotherapy help assess?

Accepted Answer

Physiotherapy can help assess common musculoskeletal problems such as neck and shoulder pain, low back pain, sciatica-like symptoms, knee pain, sports injuries, ankle sprains, plantar fasciitis, tennis elbow, posture-related pain and work-related overuse symptoms. A consultation is needed to identify the likely contributing factors and suitable treatment direction.

Question 5

What should I do before my first appointment?

Accepted Answer

Please arrive 5 to 10 minutes early for registration, and wear or bring clothing that allows the treatment area to be accessed. Please also bring any relevant medical reports or referral letter, if available.

Question 6

What clothing should I wear for treatment?

Accepted Answer

For treatment around the knee, thigh, elbow or shoulder, please wear or bring a short-sleeved top or shorts so the area can be exposed where possible. Clean short garments are available to borrow at the clinic; you are welcome to bring your own for personal hygiene preferences.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, Faster Payment System (FPS), PayMe, and AlipayHK.

Question 8

What should I expect during my first visit?

Accepted Answer

During your first visit, our physiotherapist will conduct a comprehensive assessment of your condition, including medical history review, physical examination, and functional tests. Based on the findings, we will develop a personalized treatment plan tailored to your specific needs and goals.

Question 9

How long does each treatment session last?

Accepted Answer

A typical treatment session lasts between 45 to 60 minutes. The initial consultation may take longer (up to 90 minutes) as it includes a comprehensive assessment. Treatment duration may vary depending on the complexity of your condition.

Question 10

Do I need a doctor's referral to see a physiotherapist?

Accepted Answer

No, you do not need a doctor's referral to see a physiotherapist in Hong Kong. You can book an appointment directly with us. However, some insurance policies may require a referral for reimbursement, so please check with your insurance provider.

Question 11

What payment methods do you accept?

Accepted Answer

We accept various payment methods including cash, credit cards (Visa, MasterCard, American Express), EPS, and online payment via Stripe. We also accept major medical insurance cards.

Frequently Asked Questions