Privacy Policy | Cordial Physiotherapy

When you contact us, book an appointment, use WhatsApp/call/email, or submit website forms, we may collect your name, contact details, appointment preferences, enquiry details and information you choose to provide about your symptoms or treatment needs.

The website may also process basic technical information such as page visits, device/browser information and referral source for analytics and service improvement.

We use information to respond to enquiries, arrange and manage appointments, provide physiotherapy-related services, maintain treatment and administrative records, handle payment/receipts and improve our website and patient communication.

We do not sell your personal data. We only share information where needed for service delivery, legal compliance, professional obligations, payment/booking administration, or where you have asked us to do so.

If you contact us through WhatsApp, Google, Facebook, Instagram, booking systems or analytics tools, those platforms may process data under their own privacy terms. Please review their policies if you use those services.

We take reasonable administrative and technical steps to protect personal information. Clinical and administrative records may be retained for as long as reasonably required for service, legal, accounting and professional purposes.

You may contact us to request access to or correction of your personal information, subject to identity verification and applicable legal or professional requirements.